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h3.Welcome to the Integrated Office Navigator FAQ page.
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If you have any further questions please email [mailto:mitelappsupport@ingeniussoftware.com]
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| {toggle-cloak:id=ID1}Software disconnects from the phone without reason. Difficult to reconnect to the navigator phone. |
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Answer:
This issue has been addressed in our next release of Integrated Office Navigator. One suggestion that seems to work quite well is when the user is notified to re-connect to the phone, select NO, then right click on the tray icon. This will retry the connection again and has a better success rate.
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{toggle-cloak:id=ID2}Software will not register, returns error when clicking register.
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Answer:
These issues have been fixed in the upcoming release. The datastore will check its health and fix itself accordingly. This may be caused by a flakey internet connection when trying to receive information from our webservice.
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{toggle-cloak:id=ID3}Navigator task bar disappears even though set to always on top
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Answer:
This is due to the toolbar using the full-width setting. To fix this please goto the navigator task bar menu. Then to view and make sure the full-width setting is off.
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{toggle-cloak:id=ID4}The toast pop-up does not go away automatically
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Answer:
Sometimes the toast pop-up does not go away automatically. This is a known issue and will be fixed for the next release. Please click on the x to close the toast manually.
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{toggle-cloak:id=ID5}When making a call the toast pop-up shows an incoming call from the person who's dialing
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Answer:
This is a known bug in ION. Basically the navigator does not always send back the most accurate data and sometimes we end up matching empty strings. This will be improved in the next release.
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{toggle-cloak:id=ID6}How-to setup tracing for the Navigator Task Bar
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Answer:
While you have the NTB in focus, hold ctrl-alt-shift-T and this will bring up the NTB trace menu. Select Output to a file and enter a location and filename. Also make sure the first 2 SIP options are checked.
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{toggle-cloak:id=ID7}Vista Support Workaround
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Answer:
For those having trouble with Vista there is a possible workaround. In Vista the local administrator account is able to do things that the regular administrators can't do. By creating a shortcut to the navigator app using a runas command as the local administrator will allow it to run. Here's the command I am using (It will prompt for the local administrator password so make sure the account is enabled and has a good password). Just put this command into the target of a shortcut on your desktop.
C:\Windows\System32\runas.exe /user:administrator "C:\Program Files\Mitel\Integrated Office Navigator\NavigatorPCApp.exe"
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