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h3.Welcome to the Intelligent Directory FAQ page.
If you have any further questions please email [mailto:mitelappsupport@ingeniussoftware.com]
{toggle-cloak:id=ID1}ID does not remember the save entered. When going to account settings after logging in, the wrong user shows up or user not found.
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Answer:
Update the phone apps on the switch after they are created by the config wiz..
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{toggle-cloak:id=ID2}When launching Intelligent Directory on the Phone, the application hangs on the Loading... screen.
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Answer:
There are certain phone loads that do not support HTML applications. (1.02.00.16) (1.02.00.24)
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{toggle-cloak:id=ID3}Presence or Authentication not working.
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Answer:
Please check the time on the clock of your PC.
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{toggle-cloak:id=ID4}The search is not ideal for a large customer as it does not allow filtering. It looks for both the first and last name. eg. you type "d" and Adam Daniel and Desmond Bociark comes up. However if you have 4500 users it would bring up quite a few. How can I provide some text for the first and second names?
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Answer:
to do this you have to enter 'a d' (using button 0 to enter space in between letters) if you would like to search by first name starting with 'a' and last name starting with 'd'. Similarly, to search by last name only, enter ' d' (space-d).
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{toggle-cloak:id=ID5}How many pages can be displayed in a search?
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Answer:
Intelligent Directory can display as many pages as needed for all 4500 users.
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{toggle-cloak:id=ID6}How can you access features on the right hand side when there are no corresponding buttons on the 5330?
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Answer:
These features can be accessed on 5530 by double-clicking the corresponding buttons on the left.
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{toggle-cloak:id=ID7}Cannot login with to Intelligent Directory with a valid username/password and domain.
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Answer:
We are investigating Active directory properties to see what causes this problem. In the meantime, please add the @domain to your username. eg. henry@test.test.com .
Further investigating shows that in active directory, there is a field which specifies a Pre Windows 2000 login name. If this name is different from the username, then the pre windows 2000 login name must be used.
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